Caring for our Carriers
Today there is no shortage of challenges for carriers. As demand outstrips supply, and market changes exact seismic shifts in the North American freight network. Combined with increased regulations and restrictions, it is no wonder there is a noticeable deficit of trucks on the road.
That’s why at Lane One, we care for our carriers as if they are family, because they are.
We inverted the normal organizational pyramid; every carrier and driver is treated with the same respect as an executive. Each decision we make filters through the lens of analyzing the needs of drivers, carriers, and customers every step of the way.
In an industry where customer service is frequently traded for profits, Lane One has never wavered from our cornerstone of friendly customer service from people who genially care.
That’s why we are always in contact with our carriers, not just calling them, checking their location, or posting loads out, but also making long-lasting relationships that are built on confidence and consistency; Our carriers are not just part of our team, they are a primary reason why our family is successful.
We make it easy for carriers to get loads, get unloaded, and get you reloaded. So you’re working on both ends of the trip and on your next trip. Always running and maximizing your dollars per mile.